Refund & Cancellation Policy

1. Overview

At Acts Of Faith Media, we sell digital books and subscription-based membership programs through our website.

Because our products are primarily delivered digitally, refund and cancellation eligibility may differ from physical products. This policy explains how cancellations, refunds, and payment-related issues are handled.

2. Digital Products

Digital products purchased through our website may include eBooks, downloadable resources, digital publications, and other electronically delivered products.

Digital products are delivered electronically through our website, customer account, email, download link, or another digital delivery method specified at the time of purchase.

Because digital products can be accessed or downloaded immediately after purchase, completed digital product purchases are generally non-refundable once the product has been successfully delivered or access has been provided, except where a refund is required under applicable law or approved under the circumstances described in this policy.

3. Membership Programs

Some products offered by Acts Of Faith Media are membership programs that provide access to digital content and features for a recurring subscription fee.

Membership programs may have different subscription plans, including monthly and yearly billing options. The applicable price, billing frequency, and features are displayed on the relevant membership page and during checkout.

Your subscription remains active according to the plan you selected until it is cancelled or otherwise terminated.

4. Membership Cancellation

You may cancel an active membership subscription through the available account controls or by contacting our customer support team.

Cancelling a subscription prevents future recurring charges after the cancellation becomes effective.

Unless otherwise stated for a particular membership plan, cancellation does not automatically result in a refund of a payment that has already been made for the current billing period.

Unless the applicable membership terms state otherwise, you may generally continue to access the membership until the end of the already-paid billing period.

5. Refund Eligibility

Although completed digital purchases are generally non-refundable, we may review refund requests in circumstances such as:

• A duplicate payment was processed for the same purchase.
• A technical problem prevented delivery or access to a purchased digital product and the issue cannot reasonably be resolved.
• A verified billing error resulted in an incorrect charge.
• A payment was processed without the customer's authorization, subject to appropriate verification.
• A transaction was charged incorrectly due to a technical or processing error.
• Another exceptional circumstance is identified and approved by Acts Of Faith Media on a case-by-case basis.

Refund requests are reviewed based on the circumstances of the transaction and the information available to us at the time of review.

6. Purchases Generally Not Eligible for Refund

Unless required by applicable law or otherwise approved by us, refunds are generally not available for:

• Digital products that have already been successfully delivered or downloaded.
• Digital content that has already been accessed or substantially used.
• Membership periods that have already begun and during which membership access has been used.
• Requests based solely on a change of mind after digital access has been provided.
• Requests resulting from failure to review the product description, pricing, plan details, or applicable terms before purchase.

7. Digital Delivery and Access Problems

If you have completed a purchase but cannot access or receive your digital product, please contact us before submitting a refund request.

Depending on the issue, we may be able to resolve the problem by:

• Resending a download or access link.
• Correcting an account or email issue.
• Restoring access to purchased content.
• Correcting a technical problem with the delivery system.

If we are unable to provide the purchased digital product or restore access within a reasonable period, we may consider the transaction for a refund.

8. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same purchase or have been incorrectly charged due to a technical or billing error, please contact us as soon as possible.

After verifying the transaction, eligible duplicate or incorrect charges may be refunded to the original payment method.

9. Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us promptly.

We may request transaction details or other information necessary to investigate the issue and verify the transaction.

We reserve the right to coordinate with the applicable payment service provider when investigating suspected unauthorized or fraudulent transactions.

10. How to Request a Refund

To request a refund or report a payment issue, contact our customer support team using the contact information provided below.

To help us process your request efficiently, please include:

• Your full name.
• The email address associated with your purchase or account.
• Your order or transaction reference, if available.
• The name of the product or membership purchased.
• A description of the issue or reason for the refund request.

We may request additional information when reasonably necessary to verify the purchase or investigate the issue.

11. Refund Request Timeframe

We encourage customers to contact us as soon as possible after identifying a billing, delivery, or access issue.

Unless a different period is specifically stated for a particular product or membership plan, refund requests should preferably be submitted within 14 days of the relevant transaction.

A request submitted outside the applicable period may not be eligible for a refund, except where required by applicable law or where we determine that an exception is appropriate.

12. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the transaction.

We will initiate the refund after approval. The time required for the refund to appear in your account may vary depending on the payment provider and your financial institution.

We are not responsible for delays caused by a payment provider, bank, card issuer, or other financial institution after the refund has been initiated.

13. Recurring Subscription Billing

Membership subscriptions may renew automatically according to the billing frequency selected during checkout.

You are responsible for cancelling your subscription before the next scheduled renewal if you do not wish to continue the membership.

If a renewal charge has already been processed, cancellation will generally prevent future renewals but will not automatically reverse the completed renewal payment, unless the applicable refund terms or applicable law provide otherwise.

14. Consumer Rights and Applicable Law

Nothing in this policy is intended to exclude, restrict, or override any consumer right, remedy, or protection that cannot lawfully be excluded or restricted under applicable law. Where applicable law provides a mandatory right to a refund, cancellation, or other remedy, that legal right will continue to apply.

15. Fraud Prevention

To protect customers and Acts Of Faith Media from fraudulent transactions and abuse, we may review refund requests and request reasonable information necessary to verify a transaction. We may decline requests that involve suspected fraud, abuse, unauthorized access, or misuse of our products or services.

16. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, membership programs, payment methods, business practices, or applicable legal requirements. The latest version will be published on this page together with the applicable "Last Updated" date.