faq
Help Center

Frequently Asked Questions

Find answers to common questions about our digital books, membership programs, purchases, and account access.

Digital Books

Our books are offered as digital products. The available format and included files are described on the individual product page.

After your payment has been successfully completed, your digital product access or download instructions will be provided through the delivery method specified on the product or checkout page.

Yes. Our digital books are designed to be accessible on commonly used devices such as smartphones, tablets, and computers. The exact file format is specified on each product page.

Purchased digital products are intended for the personal use of the purchaser. Sharing, reselling, redistributing, or publicly uploading copyrighted materials is not permitted unless expressly authorized by us.

Membership Programs

Membership programs provide ongoing access to digital content, resources, and features associated with the specific program you choose.

Each program has its own features, plans, pricing, and terms. Please visit the individual program page for complete details.

Yes. Depending on the program, multiple membership plans may be available. Plans can differ in features, pricing, billing frequency, and included access.

The currently available options are displayed on the relevant program page.

Some membership programs may offer both monthly and yearly billing options. Available billing frequencies and prices are shown on the individual program page.

Membership cancellation is handled according to the terms applicable to your specific membership plan.

Please review our Terms of Service and the membership details provided at the time of purchase.

Payments & Orders

Available payment methods are displayed during checkout and may vary depending on your location and the payment options supported by our payment service providers.

Payments are processed through third-party payment service providers. Your payment details are handled according to the security and privacy practices of the applicable payment provider.

Acts Of Faith Media does not require you to send payment card information to us through email or other unsecured communication channels.

First, please check the email address used during checkout, including your spam or junk folder.

If you still cannot access your purchase, please contact our support team with your order details so we can assist you.

Refunds & Cancellations

Refund eligibility depends on the type of product or service purchased and the circumstances of the request.

Please review our Refund & Cancellation Policy for complete details.

Please contact our support team using the contact information provided on our Contact Us page.

Please include your order information and the reason for your request so that we can review it.

Account & Support

You can contact our support team through our Contact Us page.

When contacting us about an order, please include the email address used for the purchase and your order information whenever possible.

If you cannot find the answer you're looking for here, please contact us directly. Our support team will review your question and help you with your request.

Still Have Questions?

If you couldn't find the information you need, our support team is here to help.

Contact Us